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How do I get started?Find an eSIM for your destination and make your purchase online. We'll accompany you throughout the process, so if you encounter any difficulties, send us a message, and we'll assist you as quickly as possible!
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Will your eSIMS work with my phone/device?Prior to making a purchase, verify that your phone supports eSIM. If your phone is unlocked and compatible, our eSIMs are ready for you to use.
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What if my eSIM doesn't work?While our eSIMs typically function smoothly, occasional technical hiccups may arise, requiring some adjustments for resolution. If your eSIM doesn't perform as anticipated, please ensure to contact us within the first 48 hours of activation through our chat support or email us at simstationsupport@gmail.com, providing your order number.
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Can I get a refund for my eSIM?Sim Station will refund 100% of the payment in the event of a technical issue with the SIM card under the following conditions: The customer has contacted Sim Station for support within the first 48 hours of activation. Despite receiving support from the Sim Station team, the eSIM remains unusable. The technical team confirms that the eSIM is faulty and cannot be used. Cases where Sim Station does not refund: The customer does not contact Sim Station for support within the first 48 hours of activating. Inability to use certain features of the eSIM card due to external reasons. For example: inability to share a hotspot due to the device's settings. Unforeseeable circumstances: network outage, slow network due to issues originating from the local network provider. The customer's phone does not support the eSIM, either due to the phone being old or incompatible. The phone is not unlocked.
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Why should I use eSIMS?Our eSIMs cater to those on vacation, visiting friends, or embracing the digital nomad lifestyle. These eSIMs function as local prepaid SIMs from various countries. Customers opt for our eSIMs because: Best Value: Prepaid eSIMs provide the most economical data rates. Convenience: Planning for your eSIM in advance is far simpler than waiting until you arrive. No Roaming Charges: Traditional roaming can result in hefty bills when you return.
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What is an eSIM?An eSIM is an industry-standard digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM.
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Can I keep my mobile number?Most of our eSIMs are data-only - we recommend customers use data apps like WhatsApp/ Facebook Messenger/ Viber for communication.
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Are there any hidden roaming charges?Nope. We are here to help you save on your roaming. With our prepaid SIMs you get exactly what you pay for with no additional fees or costs.
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How will I receive my eSIM?Your eSIM will be sent to your email a few minutes after you place your order with all the instructions on how to install and activate!
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